small business tips

Understanding 3 Main Sources of Website Traffic

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Tons of traffic can be a bad thing. Very bad. One of my favorite billboards of all time, strategically placed outside the Fort Pitt Tunnels in Pittsburgh showed a closeup image of the iconic Heinz Ketchup bottle with a caption underneath that read, “Unfortunately, ths is not the only bottleneck Pittsburgh is famous for”.  Great advertising-acknowledging an irritating problem and at the same time, celebrating one of Pittsburgh’s most beloved brands. I was still annoyed, however, having to sit in traffic for an extra twenty-five minutes (albeit a great ad had me entertained).

Tons of traffic can also be a good thing in my world. Very good. Online marketers, search engine optimizers and Google Analytics (not to mention business owners) love website traffic. In your Google Analytics reports, you’ll see some of the same entries come up again and again in your data tables. Where are your website visitors coming from? What should you do with the information? Here are a few “Traffic Sources” terms defined.

  • Direct-Visitors who visited the site by typing the URL directly into their browser. Pretty self-explanatory, right? Hold on. ‘Direct’ can also refer to the visitors who clicked on the links from their own bookmarks/favorites, untagged links within emails, or links from documents that don’t include tracking variables (such as a link within a PDF file or a Word document). There are a variety of other “direct sources” but these are a few examples. Google Analytics sometimes terms “unknowns” as “direct” so be aware of this when reading these numbers.
  • Referral-Visitors referred by links on another website. Referral traffic is Google’s method of reporting visits that came to your site from sources outside of its search engine. When someone clicks on a hyperlink to go to a new page on a different website, Analytics tracks the click as a referral visit to the second site. For example, if you click on the Fina Promos link here, you will be considered part of referral traffic, since this link connects you to a different website and it was found by you outside of Google search.
  • Organic-Visitors referred by an unpaid search engine listing, e.g. Google.com search. This is my favorite traffic source. The traffic that comes from organic sources is extremely important. Three immediate benefits include trust and credibility, inbound marketing and high ranking in search engines.

girl.in.cap

Once you have learned from your Google Analytics Reporting where your traffic is coming from, you can begin to make intelligent decisions for your website.  For example, If  your bounce rate is high (the percentage of a single page visit without exploring your site further) that could be an indicator that site entrance pages are not relevant to your visitors, or that your CTA (call to action) is not prominent. Possibly you are not giving your reader a reason to explore your site or landing page further.

Bounce rate of a website has nothing to do with “Time spent on a webpage/website” (a misconception common about marketers and webmasters.) Bounce rate speaks to the quality of traffic to your site and/or landing pages. Bounce rate can be a powerful metric for measuring the defined goals of your page or site.

Fina Marketing Group can help direct your traffic. Tons of traffic can be a good thing. Very good. Be sure your website traffc sources get your readers where they want to go.

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Say Cheeeeese!

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It is imperative to have a good quality business photo for your website, LinkedIn profile, and articles you write for industry publications as well as to give it to journalists who request it. People who do business with you might want to see what you look like. Before you start with the excuses, let me be honest. Your selfie at the bar won’t cut it. Save it for your personal Instagram or Facebook account. If you are to be perceived as a professional, you need to hire a professional. Period. Think about it as an investment in your career. The cost need not break the bank. Here are a few quick tips to get the most out of your photo session:

  • Dress how your industry works. Are you an artist or a CPA? Needless to say, those in the art or advertising world may have a bit more creative freedom than say, an investment banker. The general rule of thumb from the pros is to dress classic, basic, and simple. This gives images longevity. Business casual is a broad definition and can include suit coats with informal shirts, polo shirts and tan pants, or turtle necks with jeans. However you define business casual, be sure to feel fabulous in your clothes, no matter the style!
  • Be yourself. Have fun, even. The key here is letting go. Look at the camera and imagine it is the face of someone you really care about and are comfortable with. Get creative with props, angles and your facial expressions. Show several sides of your personality. I loved the photo of myself (above) with my glasses because I was genuinely laughing. We were trying to get a serious headshot and I couldn’t pull it off. It ended up being one of my favorite shots. When you are comfy in your skin, you know it. The camera lens knows it. Your viewers know it. Be genuine. Always.

The creative adult is the child who survived. Show me your inner child.

  • What to wear tips for ladies. For headshots and professional photos in genera lavoid big prints and busy patterns. (Think grandma’s house dress). Oh, and your jewelry should not resemble “Gypsy Rose.” We want to see you, not your busy-ness. It’s fine to be fashionable but remember the picture is about your face not your soon- to-be-dated accessories or clothes. Also, keep in mind that different necklines will change the apparent shape of your face. Bring a variety of shirts or blouses to see what works best. No cleavage. No cleavage. No cleavage.
  • What to wear tips for guys. For a no-jacket casual look, bring colored shirts-ideally darker than your skin tone. The standard business look is still a suit jacket, dress shirt and tie, gentlemen. A casual business look is often a jacket and open dress shirt, shirt and tie, (no jacket), or dress shirt on its own. Quick note. A white dress shirt by itself is a bad idea. It just is. Trust me.
  • Tell the photographer how the photo will be used. Communicate your expectations and intentions for the picture, whether you plan on using it for your website, online marketing or print collateral. Be as clear as possible. Did you see some photos that you admire? Snap a screen shot and show your photographer what you like about it. The angle. The color. The pose. Whatever. If it is not appropriate, they’ll tell you.
  • Select and wear clothes that make you feel comfortable. We all have that go-to outfit we pull out of the closet when we want to feel our best. Don’t have one? Go shopping. Today. Make sure it fits your body and personality well. You’ll know it the second you try it on. If you have absolutely no clue in the fashion arena of your life, grab a friend, partner, or colleague who does. They’ll help.

 

Here’s to your success! Feel free to contact me if you need addtional help finding the right photographer.

Audrey Gotto

 

2 Reasons You Should Use Emojis in Brand Marketing

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When it comes to communication, I’m an impatient person. Voicemail takes too long and email often requires too much effort. Like most people I know between the ages of 12 and 70, text messaging is the go-to method for communicating- with co-workers, friends, family and (sadly) the person in the next room. Enter the EMOJI.

“Emojis help companies add a human touch to digital marketing communication. Brands should think about what their audience cares about.”

They say a picture is worth a thousand words – and emojis are just the next evolution of communicating, sometimes even complex thoughts or emotions, with simple pictures.  Brands are recognizing the usefulness of the Emoji in online marketing communication.  Here are 2 reasons you should be using the cute smiley faces as a marketing tool.

1. Emojis can transcend  language barriers. A smiley face is universal, (you know this if you have ever traveled overseas) and now there are literally thousands of emojis that are gaining worldwide acceptance and allowing an entire generation to communicate across borders. A smile. A wink to a heart. The simplicity of these images breakdown linguistic obstacles, in turn, enhancing brand recognition and generating positive impressions. Marketing experts say emojis allow recipients to fully comprehend the intentions of the brand, no matter the worldwide location of the consumer.

2. Emojis help companies add a human touch to digital marketing communication.When I see a brand using an emoji, I can instantly relate on a personal level to the conveyed emotional message of that brand. Most marketers understand that emotion is more effective than promotion by more than 2 to 1. Let’s face it. They’re cute. Who doesn’t like cute? O.K. Maybe Scrooge. Or Archie Bunker. But you get my drift. Most people are jaded to perfect PhotoShop images and slick online lead generation tactics.

How can emojis  be used in brand marketing? They can be incorporated into instant messaging applications, text, email, promotional products and social media messages to convey brand emotions. Developing your own emoji image can be a great way to extend your marketing reach to millennials. HubSpot has an Emojis for Dummies Translation Guide to help you get started. Transport the online experience into tangible residual marketing. Check out these great specific examples of national brands using Emoji Marketing from Ad Age to get your creative ideas flowing.

These branded emoji “Flingers” fly through the air with a flick of their tongue! The cute guys  (we have girl emojis too) are a fun new item that is sure to grab attention at your next function. They are part of Fina Promos emoji based product line. Why not run an Emoji contest? Think about using these guys as part of your next tradeshow giveaway, meeting, Facebook or newsletter sign-up gift. Take simplistic messaging to a whole new level!

All my best,

Audrey Gotto

 

4 Painless Ways to Encourage Online Reviews

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Online business reviews can influence internet search engine results. This is crucial for small business owners wanting to increase local seo results. Search engines such as Google take into account how many times your business is mentioned in reviews. Your business getting alot of mentions usuually translates into appearing higher in search results than a business that isn’t reviewed  often. Research suggests that consumers generally trust peer recommendations more than they trust advertising.

A recent Nelson survey found that of 25,000 internet consumers from 50 countries 90% trusted recommendations from people they know, while 70% trusted consumer opinions posted online.

I’m not going to lie. Getting reviews is not always easy. In fact, I find it to be challenging for a number or reasons. 1.) Who has the time to find your review site, compose a review, and get it posted quickly? 2.) Some of your clients no doubt love you and your product but they just aren’t skilled writers. 3.) Transparency is always an issue. Have you ever read an online business review that just felt fake?  False reviews are tacky and will actually hurt your seo results.

That being said, here are 4 painless ways to encourage online reviews for your business:

  1. Encourage your customers to leave ratings and reviews of your business if they are satisfied with your work. Send them a simple email after a service is rendered, give them a flyer at checkout, a call to action on your website or a phone call or  direct text message. Don’t be shy. You’ve done a wonderful job. Asking for an endorsement is fine, as long as it is authentic.                                                                                                                                                                                                                                                                            Don’t miss our updates! Subscribe here.
  2. Provide customers with a variety of sites to post reviews about you. For example, if you are asking for a review via email, send the appropriate links in the body of your message so that they can easily click on the site and get typing directly.  Instead of just providing links at the bottom of your email signature, why not kindly encourage and/or ask for a review? make this the SUBJECT OF YOUR EMAIL, not an afterthought or closing comment.
  3. Respond to Reviews. The Good. The Bad. And The Ugly. Be proactive about responding to all reviews. Say thank you. Say you’re sorry. Say something! If the comment is a postive one, thank the customer for their feedback and encourage them (by name if appropriate) to use your services again. If the post is negative, explain that you appreciate their honesty and ask the customer to get in contact with you about their concerns so you can address their problems directly. And do that. I love seeing when business owners show the negative posts and their susbsequent  tactful replies.  Through your replies, customers can get to know you  as an individual, not just ‘business x.’ Transparency and authenticity are gold in the business world.
  4. Never ever post false reviews. False reviews are eventually discovered. Because of their obvious generic transparency, you risk the chance of losing visibility in search engines. Worse yet, the visibility you do get will not be the kind you want. Exercise patience and be consistent with points 1-3 and eventually you will build a strong  business online review sampling.

Here’s to your success!

Audrey Gotto- Fina Promos

 

How Social Media Helps SEO Rankings

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Social media sites play a key role in local business’ visibility in search results. When a potential or current client Googles your business, (and believe me they will before deciding to do business with you) ideally, your business website should appear first, followed by social sites. The more proactive your social media strategy, the higher likelihood your pages will attract followers- and in turn, appear within search. Give it a try. Google your name or company name. Does your website appear first? Where do your social sites appear and in what order? I tried this with my company name – Fina Promos My website appears first followed by Fina Promos Google Plus Page, Fina Promos Facebook Page, Fina Promos LinkedIn Page, Fina Promos Pinterest,  My You Tube Page and finally my blog.

What can you (or you social media marketing partner) do to help your local (organic) SEO rankings? In two words- Engage Regularly!  Here are 5 action steps you can take to regularly engage with your online audience:

  • Develop a strong social media strategy  that includes engagement and follower goals like the one in this inforgraphic from Social Media Online Classes

 

SOCIAL-MEDIA-STRATEGY-Fina-Promos

  • Post updates on your new products or services offered. Can you feature a “product of the day, week, or month”  and highlight the benefits?
  • Create promotions or giveaways that require engagement from your audience. Everyone loves a chance to win a promotional product, branded gift or premium. Gift cards also make great promotions since they are easy to distribute and less bulky than larger gifts.  Give away a chance to win your product or service for free if this is possible
  • Highlight stories of relevence to your customers. Who is your target audience and what are their concerns? Posting about things happening in your city or town  puts you on the map with local rankings!
  • Engage on social media by responding to those reaching out to you via your social sites with questions or feedback on their orders.

I hope these few tips help  you see good results with your visibility online.

All my best,

Audrey Gotto-Fina Promos

 

 

Why Social Media Marketing is Still King in 2016

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via SEO In 2016: What It Means For Your Content Strategy.

I love precise, easy-to-understand  articles that help me stategize my marketing efforts for my small business. To be honest, I do not often find them in the vast sea of “content articles” on the web. However, this morning I read an article written by Jessy Smulski, contributing author for Business2Community that I feel is share worthy. Click on the link at the top of the page to read the full article.

So, research shows us that these four factors are important aspects for SEO in 2016.

  1. Mobile Browsing is Boss.  Stop procrastinating on this. Get your website on par.
  2. Social is Increasingly Important. Yep. Stop thinking Facebook is a waste of your marketing time.
  3. Voice Search is a Game-Changer. People talk to their phones to find you.
  4. “Rich Answers” Are Stealing Thunder. Write your content intelligently.                                                                                                                                                                                                       SEO infographic from LeapFroggr                                   SEOInfographic

5 Ways to Optimize Your Business Listings

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Twitter Tips, Social Media Marketing

Achieving effective local search engine optimization for your business is like striking gold. In my last blogpost,  I suggested that we begin with properly optimiizing information that appears on your business website. Read article  Today, we will discuss an issue often overlooked by small business owners-How your business appears on websites and business listings.

One of the most effective ways to boost local SEO is to be consistent with your business listing information. Google and other search engines LOVE consistency. When your business is not listed, or worse yet, the information listed is incomplete or inaccurate, this can negatively effect your placements in search results. Here are 5 tips to help optimize your business listings:

  1. Search local listings websites like Facebook, Yelp, GooglePlus, YP, Yellowbook and TripAdvisor to be sure your business is actually listed. If not, be sure to claim those listings, and be consistent and acurate with your business name, phone number and address. If your business is listed as located on 6th St., use 6th St consistently, NOT Sixth Street. Make changes as neccessary and delete duplicate pages.
  2. Include videos, photos, your website URL and any other key information to make your listings attractive, interactive and informative. I get reaaly annoyed seeing the unprofessional looking “blue silhoette” in place of a photo or logo. Really. COMPLETE the listing.
  3.  Categorize your business properly. This greatly aids in properly optimizing your business website. If you happen to have relevant key words in your business name that helps. For example my company sells promo products. I choose the company name Fina Promos for that reason, and the domain name of finapromos.net
  4. Work with a “listings provider” such as Moz.com to automate the process for all local sites. Usually the price for this service is reasonable and worth your small investment in dollars compared to your large investment in time to care for this manually.
  5. Does your business have more than one location? Create a seperate listing for each location on your website to boost visibility of your brand and each of your stores or offices.

Here’s to your success!

Audrey Gotto

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3 Ways To Market Your Brand to Teens and College Students

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According to the American Psychological Association, teens influence over $600 billion (with a “B”‘)  worth of spending annually. That’s a ton of crayons, folks! What is your small business doing to market to this growing group of purchasing giants? Back-To-School marketing for colleges, high schools, and even elementary grades can add significantly to your bottom line while showing goodwill as a local business.

Whether you want to reach students, teachers, professors, parents, or the community try these three tips to get your brand image out there before the bell rings in September.

  1. Follow Their Eyeballs.

Have a legit account on the social media sites that they visit. No, it’s not a waste of time. Instagram is now the most popular photo-sharing site among teens age 12-17. One million of them visited the site last July alone.

Add to that the 93% of social media–using teens who have a Facebook account (according to Pew Internet research), and the 16% who use Twitter (a figure that has doubled in recent years), and you’ve got a lot of teenage eyeballs.

But to connect with a teen target market, you must do more than simply have a presence on the sites they use. You must also pay attention to what motivates and inspires them. Pay attention to what they post and WHY they post.  Most teens (and adults) love to be associated with the latest cool gadget, piece of technology or brand fashion item that everyone else seems to be enjoying. (Remember carrying ginormous boom boxes to school?) They want to be recognized and validated for their unique contribution to the world around them. How can you help them do so? Think outside the box. Could you offer a social media contest that appeals to these needs?

2. Know where the parents hang out. 

Always, always, always try to associate your brand and logo with having a good time, being helpful, or educating the community (value). One of my favorite clients, Clearview Credit Union decided to give away a “college student laundry bag” to every parent who opened a college savings account or college loan with them. On one side of the bag, we printed the bank logo along with laundry instructions. The opposite side had the logo of the participating college. Talk about helpful, fun, and educational!! They were a huge hit.

Click for 13 Back To School Promo Items

Click for 13 Back To School Promo Items

3. Give them sweet promo items as a gift. 

Who doesn’t love cool FREE gifts? I still get excited when I see a great logo or graphic on a promotional product and I’ve been in the business for 25 years. (think…your favorite t-shirt, logo’d sports bag, athletic shoes, purse or pen) I continue to love my Pittsburgh Pirates logo’d baseball I received as a gift for signing up outside PNC Park for another credit card I didn’t need. I still have that Pirates baseball and yes, I still use the Mastercard.

Word of caution: Be sure your promotion has a purpose. In other words, what is it that you want the promotion to do, exactly? Perhaps you can capture email addresses to build up your newsletter readership by gifting an item in exchange for an email address. Do you want to drive more traffic to your website or add more followers to your social media sites? Use the promotional products to ensure your marketing goals are reached.

Feel free to contact me any time if you need specific suggestions for your next project. Any more ideas? Comment below in the reply section.

All my best,

Audrey Gotto

13 Ways For Your Biz To Think Pink in October

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Social Responsibility is a big priority for many companies.  How about yours? Does your team participate in a local “Walk For The Cure” or other fundraiser to show your support for a special cause? Branded products are an important component of any awareness initiative. Why? because pairing your brand’s logo with the cause shows goodwill to your staff and the community. Not to mention the warm and fuzzy feeling we all experience when putting ourselves out there to help others. In honor of National Breast Cancer Awareness Month in October, Fina Promos have put together 13 of our favorite product ideas for showing support. Just click on the PINK SNEAKERS PHOTO to get great ideas.

Branded products help show your company's support for Breast Cancer Awareness Month

Branded products help show your company’s support for Breast Cancer Awareness Month

Please leave a comment below and share how your business has shown social responsibility for the causes that matter to you.

All My Best,

Audrey Gotto-Owner and lover of pink sneakers.

Click to see our Breast cancer Awareness Products Video

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